Prices, styles, promotions, and availability may vary by store and online.

At this time, we are unable to accept phone orders. Shop online or visit a nearby store. Click here for the store locator.

We accept Visa®, MasterCard®, and American Express® cards. Payments can be made with PayPal, MercadoPago, and others.

For standard shipping, your credit card will be charged on the order's shipping date.

For home delivery purchases, your credit card is charged on the day your order is delivered or the next business day.

This number printed on your card provides a security feature for purchases made with your credit card. For Visa and MasterCard, it's the last three digits printed on the back of the card.

For American Express, it's the four digits printed above the account number on the front of the card. It usually appears to the right of your credit card number.

If you're using an older browser to browse our site, your online shopping experience may not be smooth. To help resolve any difficulties when purchasing or placing orders, please download the current version from any of the following recommended browsers. Updating your browser to the latest version improves website speed and functionality, as well as increases security and virus protection.

• Apple Safari
• Google Chrome
• Microsoft Internet Explorer 11+
• Mozilla Firefox

Review our Privacy Policy.

At the moment we only have monthly payments without interest with credit cards.
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You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer service if anything needs correcting.

Your order will be ready for online tracking shortly (approximately 15 minutes) after it's placed! If you created an account with us when placing your order, go online and log in to My Account, then click on Order History.

Guest order tracking is also available online; navigate to My Account at the top of the page, click Order Status, and then enter your confirmation number, email address, and billing zip code in the Unregistered Customer Order Status area. (To find your confirmation number, check the email we sent you when you placed your order online.)

If you registered as a guest, please call Customer Service and we'll be happy to assist you. Please have your confirmation number, email address, and billing zip code ready to use this service (the confirmation number is located inside your order confirmation email).

As soon as your order is placed, our fulfillment process begins. To change or cancel an order, please follow the steps below. The sooner we receive a request, the faster we can review your order.

Standard Shipping: Call Customer Service for assistance. They will locate your order and see if it can be revised or canceled. If the product has already shipped, you can return it according to our Return Policy.

Home Delivery: To change or cancel an order, please call Customer Service. They will determine where your order is in the process and whether it can be revised or canceled. If you call at least 48 hours before your scheduled delivery time, we will refund the purchase amount, including shipping fees, as described in our Return Policy.

If you contact us less than 48 hours before the delivery date, we will refund the order amount less shipping costs.

These "Charges" appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily placing a hold on those funds. Contact your credit card company to release any outstanding holds, as they have no control over the grace period for releasing authorized funds, particularly debit card funds.

To change the address on your order, please contact Customer Service. For standard shipping orders, please call as soon as possible, as our orders ship quickly.

After placing items in your shopping cart and providing a zip code for delivery, product availability will appear along with an estimated shipping or delivery timeframe.

Gift wrapping is not available at this time. However, you can ship your purchase to an address other than your own. At checkout, you will be given the option to enter a billing and delivery address. Shipping and delivery email notifications will be sent to the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email addresses.

1. Click on My Account located in the top right corner of this page.
2. Click the Sign In button displayed in the drop-down menu.
3. Enter your account email and password and click the Sign In button.
4. Now that you're logged into your account, click Account Information under the Manage Account menu on the left side of the page.
5. On the General tab, click Edit to edit your name, email address, password, and the default shipping and billing addresses you've saved for your account.
6. On the Settings tab, you can manage the opt-in/opt-out email settings associated with your account.
7. Other options in the Manage Account menu include viewing your Order History, viewing and editing your Address Book, Help and Support, and managing your Wish Lists.

Guest checkout is available, so you don't need to set up an account. Creating an account is strongly recommended to facilitate future checkout, order tracking, and warranty service.

Ashley Furniture HomeStore Cuernavaca is independently owned and operated, and each Ashley Furniture HomeStore location is free to set its own prices.

We display an incredible variety of furniture, mattresses, and decorative accessories on our website; those available for purchase will vary. Our online assortment is continually expanding; check back regularly for new items added daily. Plus, unique items continue to arrive. Click here for the store locator.