Order tracking is now available online for some of our stores, including some of our online orders. Tracking is only available on the day of delivery. Estimated times are our best estimates and should still be available during scheduled delivery periods. If you receive a message stating that tracking is not available in your area, please contact the customer service contact number or email address listed on your confirmation number for more information regarding your delivery.

Each promo code has its own set of exclusions. First, check the exclusions attached to your promo code to see if there are any that prohibit the discount. As a general rule, Smart Buys, bar stools, select dining chairs, and sale/clearance items are excluded from promotions. Also, confirm that the promo code's expiration date has not passed.

If you don't receive your order confirmation within a few minutes of your purchase, please check your spam or junk folder in case the information was delivered there instead of to your inbox. If your confirmation didn't arrive in either of those places, please call Customer Service or email us.

To find out if a store has the item you want, call or visit the nearest store. Look for our store locations. Each store has a unique selection and may or may not have the item on display; please call first.

Ashley Furniture HomeStore Cuernavaca is independently owned and operated. Contact Customer Service at your local store. Use our store locator to find your location.

For most products, we offer replacement parts. When contacting Customer Service, please have the item number and invoice number ready so they can better serve you. You can find the item number on your order confirmation or invoice sent by email.

Visit your local store to see the fabric in more detail. Since each store has a unique selection, we recommend calling the store to see if they carry the product you'd like to see.

Most home improvement stores offer touch-up solutions in the form of markers and crayons. All are easy to apply; simply match your furniture's finish to the touch-up color and follow the manufacturer's instructions.

Using the item number from your confirmation email or packing list, enter the item number in the search box. Once you're on the product details page, the assembly instructions are there, and you can print them as needed.

Assembly instructions
If the items you purchased require assembly, detailed instructions should have been included in the box.

If not, you can email us for a copy; please include the following information: your name, email address, or mailing address, and the item number you need assembled.
You can also call Customer Service.

With over 6,000 items in our product line, we offer one of the largest selections of home furnishings available. To maintain high-quality products at affordable prices, we choose to produce our furniture in large quantities, achieving cost savings, rather than custom orders. You can view our catalog online or find the store nearest you.

At this time, we are unable to accept custom orders. However, some of our most popular items are offered in a variety of sizes and colors to make it easier to find your style and look. In our living room furniture selection, for example, you'll see the same fabric available with different sofa shapes (traditional sofa, sectional sofa, or recliner), and also available in different sizes but with the same fabric.

Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ are composed of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, but with improved durability and stain resistance. Everyday spills, such as coffee, wine, and ink, are easily and effectively cleaned with a low-pH liquid soap and water mixture.

DuraBlend® upholstery offers the rich look and feel of leather using a leather/polyurethane blend to create a comfortable and economical alternative to natural leather. Fabric content: 57% polyurethane, 26% polyester/cotton, 17% leather.

The California King size is 10 cm longer and 10 cm narrower than the King size.

Each product has an area with applicable measurements for how the item will fit into a room, or if it's an accent, how it will fit on a table, shelf, etc. Some products have additional dimensions, which can be found under the "Dimensions" section on the product page.

Click here to process a warranty claim.

Serial numbers are between 9 and 15 digits long and are found in the following:
locations:

For the following categories, the label
with this number is attached to its
furniture, either at the back of the
unit or under unit:

Bedroom furniture
Dining Room Furniture
Home office furniture
Occasional tables
Entertainment furniture
For any upholstered furniture, the label
with this number is attached to its
furniture, either under the seat cushion
removable or under the unit /
footrest.

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For in-store purchases:

If a problem arises that you believe is covered by our limited warranties, please contact the retailer from whom you purchased your furniture to obtain warranty service. All claims must include the original sales invoice, the product serial number, and be submitted within the applicable warranty period. We reserve the right to require the return of defective parts upon request. You must make arrangements with the retailer to schedule transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from whom you purchased the furniture has closed and you need service, please contact us in writing or call Customer Service.